Delivering Public Sector Services Fit for the 21st Century
Care by Design understands the fundamentals of organisational development, service management and leadership for the 21st century public sector organisation and communities.
Why is it that the majority of people are always surprised by the fact that our traditional approaches to managing public sector services don’t work? Yes, they are politically charged services but that should not mean that local leadership cannot make these services excel and exceed political expectations.
The key is in creating a paradigm shift in the thinking of managers within the system. Managers have to understand and live the two basic principles of managing and improving the system and leading and empowering the people who work within it.
FACT:
94% of problems are system (process) problems
6% of problems are to do with the individual
Learning Organisations understand the need to take informed creative risks in terms of improvement ideas that are systematically tested and if successful, implemented more widely and if feedback loops say the idea didn’t work they try something else, but they keep trying – keep improving.
These organisations embrace the concept of ‘no such thing as failure – only feedback’.
Traditional management and corporate governance tends to fear risk taking and stifle innovation as a result – without rigorous testing and experimentation organisations become stagnant and actually more of a risk in the long term.
‘Failure is just an opportunity to do it again – only more intelligently.’ — Henry Ford
Care by Design will help free organisations from the fear of risk taking becoming rapidly learning and improving organisations with a greater sense of motivation and energy from all who work within them.
Charity of the Year 2011-12
Footprints Orphanage in Kenya
Care by Design is delighted to be associated with and adopt as its Charity of the Year Footprints Orphanage, Kenya.
Footprints Orphanage is the vision of an exceptional woman – Kerry Watson. Kerry comes from Burton on Trent, Staffordshire. An employee of Thomson Holidays a couple of years ago Kerry went out to Kenya to volunteer and help at a school in the Shimba Hills (a couple of hours outside Mombasa). While there Kerry witnessed the plight of so many children living on the streets, desperate for food and shelter and deprived of the very basics of life.
Footprints website: www.footprintsorphanage.com
Donations can be made on line at: justgiving.com/footprintsorphanage/donate