Every System Delivers Exactly the Results it is Designed to Give
Who is this for?
A One Day Workshop for Clinical Directors; Senior and Middle Managers; Front Line Clinicians; Commissioners and improvement Consultants Facilitators to support delivery of world class NHS services enabled by world class commissioning.
Outline Programme
9.30 am Arrival – Tea/Coffee
9.45 Welcome and Introductions
10 am Understanding and Managing Systems
- The Supply Chain for 21st Century Healthcare
- Simple Rules
- A LEAN Approach
- Designing in Safety
11 am The Role of People
- Leadership for Improvement
- Mental Models
- Roles to Goals
- Team Working
11.45 am Break
12 Midday The Role of People Cont’d
1.00 pm Lunch and Networking
1.45 pm Understanding Variation and its Impact on Service Delivery
- Helpful Variation v Unhelpful Variation
- Measurement as a Habit
- Standardisation
2.45pm The Need to Learn
- Adoption of Good Practice
- Testing Concepts
- Continuous Improvement
3.15 pm Break
3.30pm Creating the Environment for Transformation
- The Compass for Transformation
- Creating Belief for Change
- Managing the Transition
4.00pm Action Planning and Next Steps for Me, My Team, My Organisation
4.30pm Close
Places: Limited to 12 participants
Date: Tuesday March 23rd 2010
Time: 9am – 4.30pm
Venue: Waltons Hotel, 2 North Road, The Park, Nottingham, NG7 1AG (map)
To Book: Email registration form to: events@carebydesign.org
Cost: Special Price of £50 plus VAT and 5 places booked for price of 4; places limited to 12.