NHS Institute - No Delays Team
Care by Design co authored the web based service improvement directory; created case studies of clinicians and teams delivering radical service improvements that enabled achievement of the 18 weeks patient journey; arranged and chaired web seminars to support the understanding of how to achieve No Delays; Facilitated the Commissioning Network for 18 weeks and the development of a guide for commissioners; supported an NHS Secondary Care Trust to pilot the use of the Patient Journey Analyser.