Comments from previous workshop attendees

‘I can use the knowledge immediately – very pertinent to work on productivity and balanced scorecards and modernisation I am doing’

‘System Improvement NOT people improvement, performance management AND system management’

‘I now understand what services have to do to meet 18 weeks goal and service improvement’

‘Excellent thought provoking day’

‘Presented in a way that I could relate to both generally and specifically’

‘Excellent facilitation that encouraged useful and respectful discussion’

‘Now realise need to be more methodical – project plan, apply pareto and PDSA

‘Has given me a new enthusiasm for evaluating existing services’

‘Enabled me to re evaluate why I became employed as a Service Improvement Facilitator – to make a difference to patient experience’

‘Very inspiring – as always’