Managing and Improving the System

Despite numerous reorganisations, health and social care organisations tend to be managed in a hierarchical functional way. Problems are usually addressed within Directorates or Departments. Service users experience services across the interfaces between departments/organisations. We have to live with our organisational structures, however, by developing a learning organisation and health and social care community approach to service delivery focused around the needs of the service user with new Primary Care Trust (PCT) commissioning and service improvement as the facilitators, we can overcome these problems.

This is where Care by Design can assist your organisation.

Understanding of Systems
managing the organisation and its interfaces as a holistic system
Understanding a Theory of Knowledge
rooting management action in sound learning
Understanding Variation in the system
to focus and drive improvements
Understanding Psychology and Human Behaviour
engaging staffs’ intrinsic pride in their work
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