Understanding of Knowledge

This element is about the ability to make improvement happen and most importantly to learn from changes as they are made. It is the introduction of a scientific approach to improving the way we work and complement the behaviours described in the last element. The theory involves understanding the process i.e. developing knowledge, by testing ideas against experience and evaluating the data. Using the model for improvement and Action Learning/Coaching approaches to help people continually learn and improve what they do for service users. Experimentation and learning needs to be valued for the whole organisation as it has always been in professional disciplines.

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