Understanding Psychology

Why people do the things they do. Successful service improvement requires leaders who can nurture individuals. Leaders need to learn how to harness the will to learn and work together, to develop skills in helping people resolve conflicts and understand the interdependence of the different parts of the organisational and health and social care system in their area as a whole (including members of the public, patients and carers). Leaders need to be able to develop and share a value system which leads to an open and collaborative culture even in this time of competition and plurality.

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