Understanding Variation

Understanding process variation means managing by FACT. Having the knowledge of how to use facts to manage, applying simple statistical techniques to data. The improvement of a complex system requires that data is used to help understand what is really happening. To understand the sources of variation and how to reduce it, how to avoid a variation mismatch in demand and supply of service, also to understand that measurement of the right things, over time has to become a way of life. Dr Deming once said ā€˜ if I had to reduce my message to a few words, Iā€™d say it all had to do with reducing variation. ā€™