Transforming Services Programme
Outline Programme
9.15am Registration, tea and coffee
9.45am Welcome and Introductions
10.00am The ‘Blueprint for Transformation’?
10.45am The Role of Leadership and Learning
11.30am Break
11.45am Understanding and Managing the System
1.00 pm Lunch and Networking
2.00 pm Understanding Variation and its Impact on Service Delivery
3.00 pm Break
3.15pm Creating the Environment for Transformation
3.45pm Revisit the Blueprint
4.00pm Action Planning and Next Steps for Me, My Team, My Organisation
4.30pm Close
Date: Monday July 13th 2009
Venue: Holiday Inn, Bostocks Lane, Sandiacre, NG10 5NJ (M1 junc 25)