Value Streams and Service User Experience
Aim: To create an understanding of service improvement from the view point of what adds value to the service user and the need to identify and map value streams and focus on them to improve services.
Objectives
- To understand what we mean by value streams and to begin to think about what these may be in participant organisations
- To gain an understanding of LEAN methodology and identifying and removing non added value ( waste) from services
- To think about how department, team and organisational boundaries affect the flow of services and value to the service user and how to manage across the divides
- To reflect on ways to involve service users in mapping and the power of their stories
- To consider a model for service improvement and using a balanced scorecard of success measures.
By the end of the course participants will understand
- The principles of viewing services in terms of what adds value to the service user
- The principles of LEAN methodology
- The power of service user stories in the improvement journey
Elements of this course can help you build evidence towards KSF dimensions: C1, C2, C4, C5, IK2, G1, G2, G5-7